Refund policy

1. Printers, mobile computers, RFID readers and other hardware
Hardware is non-returnable and non-refundable once any of the following has happened:
 • a purchase order (PO) has been confirmed, or
 • payment has been received, or
 • the material has been delivered against a tax invoice.
★ Defective on arrival (DOA) or faulty units are covered under the manufacturer's warranty. We will repair or replace them as per the OEM's warranty terms; this is not a refund. Report any DOA issue within 48 hours of delivery with photos or a video.

2. Labels and ribbons
 • Labels and ribbons can be returned within 7 days of delivery.
 • To raise a return, email sales@infinitesolutions.co.in or WhatsApp +91 93110 11467 with your invoice number, the issue, and photos.
 • After 7 days from delivery, labels and ribbons are non-returnable.
 ★ Returned material must be unused or only partly used for testing, in its original packaging, with all rolls returned.
 ★ Labels printed or made to a custom size or material for you are non-returnable unless they are defective.

3. ★ Software, warranty packs and services
BarTender licences (once the licence key is issued), extended or comprehensive warranty packs, AMC contracts, and installation or repair services are non-refundable.

4. ★ Wrong or damaged item delivered
If we ship the wrong item, or it arrives damaged in transit, tell us within 48 hours of delivery with photos. We will replace it at no cost to you.

5. ★ How refunds or credits are made
After we inspect and approve a return, we will, at our discretion, either replace the item or issue a credit note or refund to the original payment method within 7–10 working days.
★ Return shipping is paid by the customer unless the item was wrong or defective.

6. Contact
Infinite Solutions, 312, Vishwadeep Building, Janakpuri District Centre, New Delhi 110058
sales@infinitesolutions.co.in | +91 98110 11467 | WhatsApp +91 93110 11467